Shipping Policy

Effective Date: January 15, 2025

At ShoesVIP.click, we are committed to providing our customers with a fast, reliable, and cost-effective shipping experience. This Shipping Policy outlines the shipping options, costs, delivery times, and conditions for orders placed on our website.

By making a purchase on ShoesVIP.click, you agree to the terms and conditions set forth in this policy.

1. Shipping Methods and Delivery Times

We offer various shipping options to meet your needs, whether you require standard delivery or faster expedited shipping. The delivery times may vary depending on your location and the shipping method you choose.

    • Standard Shipping:
      Estimated delivery time: 5-7 business days
      Available for most locations within the United States.

    • Expedited Shipping:
      Estimated delivery time: 2-3 business days
      Available for quicker delivery in the U.S.

    • Overnight Shipping:
      Estimated delivery time: 1 business day
      Available for urgent orders within the U.S. (orders must be placed before 12 PM PT for next-day delivery).

    • International Shipping:
      Estimated delivery time: 7-14 business days
      Available for select international destinations. Delivery times vary depending on the destination and customs clearance.

Please note: Delivery times are estimates and may be impacted by external factors such as weather, holidays, or customs delays.

2. Shipping Costs

Shipping fees are calculated based on the shipping method you select, as well as the destination and the total weight of your order. You will be provided with the exact shipping cost at checkout before you complete your purchase.

    • Free Shipping:
      We offer free standard shipping on all orders within the U.S. for purchases over $50.

    • International Shipping Fees:
      For international orders, shipping fees are calculated at checkout based on your location. Import duties, taxes, and other fees may apply, and are the responsibility of the customer.

3. Order Processing Time

    • Processing Time: All orders are processed within 1-3 business days from the time of order confirmation. This processing time may be longer during peak seasons (such as holidays) or promotional periods.

    • Order Confirmation: After your order is placed, you will receive an order confirmation email, detailing your order number, items purchased, and estimated delivery date.

    • Tracking Your Order: Once your order has been shipped, you will receive an email with a tracking number to monitor the status of your shipment. You can track your order by visiting the carrier’s website or by contacting our customer service team.

4. Shipping Restrictions

    • Shipping to P.O. Boxes:
      We currently do not ship to P.O. Boxes. Please provide a valid residential or business address when placing your order.

    • International Shipping:
      We ship to many international destinations; however, some countries may have restrictions on certain products. If we are unable to ship to your country, we will notify you before processing your order.

    • Shipping Delays:
      Occasionally, delays may occur due to factors outside of our control, such as customs processing, shipping carrier delays, or extreme weather conditions. While we strive to ensure timely delivery, we cannot be held responsible for delays caused by third parties.

5. Shipping Insurance

While we take great care in packaging and shipping your order, we understand that unexpected issues may arise during transit. We recommend purchasing Shipping Insurance at checkout for added protection, especially for valuable or high-ticket items. Shipping Insurance will cover the cost of lost or damaged goods in transit.

If you opt for Shipping Insurance, we will assist you in filing a claim with the carrier if your order is lost or damaged during shipping.

6. Order Cancellations and Changes

Once an order has been submitted and payment has been processed, it enters our fulfillment system. While we make every effort to accommodate changes or cancellations, we cannot guarantee that modifications can be made once the order has been processed.

If you need to cancel or modify your order, please contact us immediately at info@shoesvip.click. If your order has not been processed or shipped, we will make every effort to accommodate your request.

7. Shipping Issues and Missing Packages

    • Incorrect Address:
      Please double-check your shipping information before completing your order. If the address is incorrect, we may not be able to redirect your package once it has been shipped. If an incorrect address is provided, we are not responsible for any delays, returns, or lost packages.

    • Lost or Stolen Packages:
      If your package is lost or stolen after delivery, we advise you to contact the shipping carrier directly. If you purchased Shipping Insurance, we will help you file a claim for lost or damaged packages. ShoesVIP.click is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

8. Customs, Duties, and Taxes (International Orders)

    • Customs Fees:
      For international orders, you may be subject to customs duties, taxes, and import fees based on the destination country’s regulations. These fees are the responsibility of the customer and will be collected by the shipping carrier at the time of delivery.

    • Customs Declaration:
      We are required by law to declare the full value of the contents in each international shipment. We will not mark international orders as “gifts” to avoid customs duties or taxes.

9. Returns and Exchanges

Please refer to our Refund and Returns Policy for detailed information regarding returns and exchanges. In general:

    • If you are not completely satisfied with your purchase, you can initiate a return within 30 days of receiving your order.
    • Returned items must be unused and in their original packaging.

Please note that shipping costs are non-refundable unless the item is defective or we made an error with your order.

10. Customer Service

If you have any questions or concerns regarding your shipping, please don’t hesitate to contact our customer service team.

Contact Information:
Email: info@shoesvip.click
Phone: (555) 123-4567
Address:
ShoesVIP
123 Fashion Avenue,
California, United States

11. Changes to the Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our shipping practices, customer preferences, or other factors. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly.

Thank you for choosing ShoesVIP! We are committed to delivering your order in a timely and efficient manner. Should you have any questions or need assistance, our team is here to help.