Refund and Returns Policy

Effective Date: January 15, 2025

At ShoesVIP.click, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward and customer-friendly Refund and Returns Policy.

This policy outlines the steps and conditions under which returns and refunds can be made. By purchasing from ShoesVIP.click, you agree to the terms of this policy.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Time Frame: Returns must be made within 30 days from the date of delivery.
  • Condition: Items must be in new, unused, and resalable condition. Handbags must not have been worn, used, or altered in any way. All original tags, packaging, and accessories must be included.
  • Proof of Purchase: A receipt or order confirmation is required to process returns.

Note: We reserve the right to refuse returns that do not meet the above conditions.

2. How to Return an Item

If you wish to return an item, follow these simple steps:

  1. Contact Us: Send an email to info@shoesvip.click within 30 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once your return is approved, we will send you a Return Merchandise Authorization (RMA) number and return instructions. Do not send items back without receiving an RMA number.

  3. Ship the Item: Pack the item securely in its original packaging. You will be responsible for the shipping costs unless the item is defective or damaged. Include the RMA number on the package.

  4. Send to the Address: Return the item to the address provided by our customer service team. We recommend using a trackable shipping service to ensure that your return is received.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy conditions. If the item is in acceptable condition, we will issue a refund to your original payment method.

  • Processing Time: Refunds will be processed within 5-7 business days after we receive your returned item.
  • Refund Amount: The refund will include the purchase price of the item(s), excluding the original shipping costs. Shipping costs are non-refundable unless the item was defective or we made an error with your order.

4. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the replacement.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receiving your order. To process a return or refund for a defective item, we will ask for:

  • Photos of the damaged or defective item.
  • A brief description of the issue.

Once we receive your request, we will provide a prepaid return label for you to send the item back at no charge. We will send you a replacement item or issue a full refund, depending on your preference and availability of the product.

6. Non-Returnable Items

Some items may not be eligible for return, including:

  • Items marked as final sale or clearance.
  • Items that have been used, altered, or damaged after delivery.
  • Personalized or custom-made products that were made specifically for you.

If you’re unsure about whether an item is eligible for return, please reach out to us before making a purchase.

7. Return Shipping Costs

  • Customer Responsibility: Unless the item is defective or there was an error in your order, you will be responsible for the return shipping costs.
  • Free Returns: If the return is due to a defect or mistake on our part, we will provide a free return label for you to ship the item back at no cost.

8. Refunds to Original Payment Method

Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

9. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please feel free to contact us:

Email:
info@shoesvip.click

Phone:
(555) 123-4567

Address:
ShoesVIP
123 Fashion Avenue,
California, United States

10. Policy Updates

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we handle returns and refunds.

This Refund and Returns Policy has been created to ensure that your shopping experience with ShoesVIP.click is as smooth and satisfactory as possible. If you have any concerns or need further assistance, don’t hesitate to contact us. We’re here to help!